General Terms and Conditions (GTC)
General Terms and Conditions (GTC) for the online store of Kleine Tat Services GmbH
- Scope of application
- Contract conclusion
- Right of revocation
- Prices and shipping costs
- Reservation of proprietary rights
- Dispute resolution
1. Scope of application
1.1 These General Terms and Conditions (GTC) apply to all deliveries of the online store of Kleine Tat Services GmbH (hereinafter referred to as Kleine Tat Shop) to consumers and entrepreneurs.
A consumer is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or self-employed professional activity.
1.2 The following shall apply vis-à-vis entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they shall only become part of the contract if we have expressly agreed to them.
1.3 The version of these GTC valid at the time of the order shall apply.
The purchase contract is concluded with
Kleine Tat Services GmbH
Commercial register: Amtsgericht Münster
Registration number: HRB 20548
Managing Director: Volker Schittny
3. Contract conclusion
3.1 The presentation of the products in the online store does not constitute a legally binding offer, but only an invitation to order.
3.2 By clicking the button "Kostenpflichtig bestellen" (Order with costs) you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation by e-mail immediately after receipt of your order.
3.3 The contract text is not stored by us and can no longer be retrieved by you after the order. However, with the order confirmation we will send you the order data and the cancellation policy in text form. Upon receipt of the confirmation e-mail, you can print them out or save them as a file. You can download the general terms and conditions in the version valid at the time of your order from our website. If you lose your order documents, we will be happy to send them to you upon request.
3.4 The language available for the conclusion of the contract is German.
4. Right of revocation
4.1 If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to his/her commercial or self-employed professional activity), you have a right of revocation in accordance with the statutory provisions.
4.2 If you as a consumer make use of your right of revocation according to 4.1, you have to bear the regular costs of the return.
4.3 In all other respects, the right of revocation shall be governed by the provisions set out in detail in the following
Right of revocation
You have the right to revoke this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of revocation, you must inform us
Kleine Tat Services GmbH
Tel: + 49 (0) 2536 3462042
by means of a clear statement (eg a letter sent by mail or e-mail) about your decision to revoke this contract. You can use the attached sample revocation form for this purpose, but it is not mandatory. You can fill out and submit the sample revocation form or another clear declaration electronically. If you make use of this option, we will send you confirmation of receipt of such revocation promptly (e.g. by e-mail).
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You bear the direct costs of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.
- End of the revocation policy -
Sample revocation form
If you want to revoke the contract, please fill out this form and send it back.
Kleine Tat Services GmbH
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
Ordered on (*)
/ received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of notification on paper)
(*) Delete as applicable.
5. Prices and shipping costs
5.1 The prices at the time of the order shall apply.
5.2 The prices stated on the product pages include the statutory value added tax and other price components.
5.3 The prices offered include the shipping costs for delivery within Germany. For items that deviate from this, this will be clearly communicated again in the product description, in the shopping cart and on the order page.
6.1 Delivery is only made within Germany.
6.2 The delivery time is 3-5 business days. We indicate any deviating delivery times on the respective product page.
6.3 Self-collection is not possible for logistical reasons.
7.1 Payment shall be made throughout Germany either by PayPal, credit card (VISA, MasterCard, American Express), Apple Pay, Google Pay or prepayment (bank transfer).
7.2 If you choose the payment method prepayment (bank transfer), we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.
7.3 The purchase price shall become due upon conclusion of the contract.
8. Reservation of proprietary rights
8.1 The goods shall remain our property until payment has been made in full.
9. Dispute resolution
9.1 The EU Commission has created an Internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.
Generel Terms Kleine Tat | As of 01.05.2023
You can find former versions of our generel term in the Archive